0121 222 5473

Terms and Conditions

Read our Terms and Conditions below. If you require further information, contact us. 

Dates and Times

Steps2sport Holiday Courses run throughout the year. Dates may vary for each venue.

Our standard hours for all courses are 9am to 4pm. We also offer extended care between 8am to 9pm and from 4pm to 6pm.

Booking

To book, please visit our website and choose your preferred venue. Please fill in the required details and chose the days and times which you require. You can then pay online, and will receive a booking confirmation email.

Alternatively, you can phone our office at 0121 222 5473 and we can complete your booking via the phone. Our team will also assist you with any other information which you require.

Payment

Steps2Sport accept Card Payments from all major providers (Visa, Visa Debit, Visa Electron, MasterCard and American Express) and PayPal. Payments are required to secure any bookings on a particular activity, until payment has been received bookings will be deemed unsecured. We also accept payments by ChildCare Vouchers.

We also accept ChildCare Vouchers. To pay via these, please call the office on 0121 222 5473.

Sibling discount

If your booking includes more than one child, Steps2sport will apply a 10% discount for the booking. To qualify for the booking the children must be booked onto Holiday Courses at the same time and same venue. You must have parental responsibility at the time that the children are booked onto a Holiday Course.

Consecutive Days Discount

To qualify for consecutive days discount, days booked must be within the same calendar week. The offer cannot be used for single days spread across different weeks. You will not qualify for the discount if you book all days in two separate occasions.

Child Tax

Steps2sport are an Ofsted registered provider, meaning that parents who qualify for Family Tax Credits can claim back a percentage of the cost of their booking. Individual Ofsted Registration Numbers can be found for all venues on the website. For more information visit www.hmrc.gov.uk/taxcredits

Registration

Registration for Holiday courses will be signposted at each venue. It is essential that a parent/guardian registers and signs out their child.

If another adult is collecting your child, or if you are collecting your child before the pre-booked pick up time then please inform the Head Coach or call the office on 0121 222 5473.

If your child is allowed to travel to and from camp by themselves they will require written authorisation, to be handed to the Head Coach.
Please Note: Children will only be released into the care of nominated parents or carers unless otherwise stated to a Head Coach or a member of the office.

Absence

Parents/Carers must inform the Office or Head Coach when a child is not attending the camp due to illness or other circumstances. It is at the staff discretion if they offer this day to be moved to another day.

If You wish to make any changes to Your Booking You must do so over the telephone. Please note that leaving a telephone message or voicemail or sending an email will not mean that Your Booking has been changed.

Any changes will only be accepted and made once You have spoken to a representative of steps2Sport on the telephone and they have confirmed the amendment.

Cancellations

Steps2Sport operates a no refund policy. You will not be entitled to a refund, but Steps2Sport may (at its discretion) transfer your cancelled session to one within the same booked week/Holiday Course.

Cancellations By Steps2Sport

In exceptional circumstances we may have to cancel particular dates/venues and will provide the customer with as much advance notice as possible. Steps2sport will endeavour to advise customers of any closure by means of email, text or notification on the Steps2Sport website as soon as possible. In this event we will offer alternative services or refund all monies paid for the cancelled dates/venues.

Steps2sport are not liable for any other costs associated with the cancellation. Steps2sport reserves the right to cancel sessions in advance due to low registration numbers, forecast adverse weather conditions or any other unforeseen circumstances.

Late Collection

Please respect our programme timing. If you are likely to be delayed after the pre-booked pick up time please let us know by phoning the office on 0121 222 5473, who will then inform the Head Coach. If you do not collect your child/ren promptly then Steps2Sport reserves the right to charge the late collection fee.

Please note that the latest pick up time is 6pm. If you are delayed beyond this time AAC will try contacting you using your contact numbers. After that AAC are required to notify Social Services of any children still on site.

Medical Conditions and Additional Needs

Steps2Sport recognises that all children are different and the needs of individual children vary. We endeavour to accommodate children with specific needs and/or medical conditions within the Holiday Course environment.

If your child has a medical condition (eg diabetes, serious allergies, epilepsy etc) that we need to be aware of it is essential that you tell us prior to a Steps2Sport Holiday Course starting. At registration you must inform a member of staff about any medication that may be required. Essential prescribed medication must be handed to the Head Coach for safe-keeping.

First Aid trained

In the event of an accident, first aid will be administered to children in our care.
In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary. All Steps2sport staff are first aid trained.
Behaviour

We aim to encourage and reward positive behaviour and deal with inappropriate behaviour firmly and fairly. We endeavour to deal with any minor behavioural problems as they arise.

Steps2sport follows a zero tolerance policy on discrimination, bullying and persistent poor behaviour of any kind, irrespective of any special needs.

Lunch and Breaks

Children need to bring a packed lunch with extra snacks for break times and a refillable drinks bottle. Children have 30 minutes for their lunch break, and two 15 minute breaks in the morning and afternoon. Lunch and breaks are fully supervised.

Personal Property

Valuable items should not be brought to Steps2Sport Holiday Courses. Steps2Sport will not be liable for the loss or damage of any item of personal/valuable property brought to any of its venues.

Child Security

It is essential that a parent/guardian registers and signs out their child. If another adult is collecting your child, or if you are collecting your child before the pre-booked pick up time then please inform the Head Coach or call the office on 0121 222 5473.

All Steps2Sport Holiday Courses are safe and locked for children's safety.

Promotional Material

All information set out in the Promotional Material is correct at the time of printing. However, occasionally changes may occur. Any changes will be detailed on Steps2sport website.

Ofsted

Steps2sport are Ofsted registered and therefore comply with all welfare and learning and development requirements. Our policies and procedures are regularly updated to ensure we meet all necessary requirements and the welfare of the children in our care always takes priority.

Each of our venues has a separate registration and a unique registration number. This number will be required if you need to set up childcare vouchers with us, give feedback or view previous inspection reports. To find Ofsted Registration numbers for individual camps, please call the Steps2Sport office on 0121 222 5473 or you can find them on our website.

Accident Procedure

All accidents will be dealt with by First Aid trained staff. A member of staff will fill out an Accident Report Form which will then be handed to the parent/carer at time of picking up. A copy of this will be held by Steps2Sport. The parent/carer will be contacted by telephone should an accident take place.

Safeguarding

The protection of the children in our care is the responsibility of everyone employed by Steps2Sport. Therefore staff need to be vigilant and act on any concerns they may have regarding the welfare of the children they are working with. If any member of staff or parent has any suspicions about the treatment of a child they must immediately raise it with the Head Coach. It is then their responsibility to raise the issue with the Managing Director so that the appropriate course of action for that child can be initiated.

For more information on Safeguarding, please refer to the Employee Handbook or Safeguarding Policies.

Equal Opportunities

Steps2Sport is an equal opportunities employer and welcomes all children, regardless of gender, ability, race or religion.

Each child attending Steps2Sport Holiday Courses is of equal value and is entitled to equal access of opportunity. The company operates a zero tolerance policy on discrimination or bullying of any kind.

Behaviour

If you have a concern over the welfare over your child, report this immediately to the Camp Leader who will hopefully get the matter resolved. However if the matter not resolved, parents can contact the office who will investigate the matter further.

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